FAQs
General Questions
- What Should I bring with me to my appointment?
You should bring an identification card along with an active insurance card, if applicable. Also, as a patient you should bring your medication list along with any drug allergies you may have. If you want to complete online registration prior to your appointment, please call 850-250-0021 for access to patient portal to help finish the paperwork needed online.
- Who should I call if I have a billing question?
For billing-related questions, please call 855-874-4324.
- What forms of payment do you accept?
For your convenience, our practices accept cash, credit cards (Visa, Mastercard, Discover and American Express). Unfortunately, we do not accept personal checks, money orders, or loss change. We will consider payment plans on larger balances.
- What type of Physician do you have at your clinic?
We currently have two providers, Tarik Shaaban, MD and Heather Brown, NP, however, we plan on growing to multiple providers (MD, DO, ANRP’s, PA’s) as our patient population grows.
- How long does it usually take to receive my lab results?
The time frame can range anywhere from 1 to 5 days to obtain the results from the lab. Holidays and weekends may affect the typical time frame however, you will receive a call with your results as soon as they are received in our office. Even if they are normal. Many in office labs, should be given at the time of visit, however, some due to volume some labs will be reported to patients on the following day.
- Is there a charge to receive my medical records?
There is NO Charge to send a copy of your medical record to other treating or referring physicians. Patient’s who request a copy of their medical record have a $10 dollar charge, there is a $20 charge for Attorneys and other requesting companies.
- Do I need to book an appointment to see a doctor at Access Point Healthcare Urgent and Primary Care?
No appointment booking is necessary. We welcome walk-in patients. However, for Primary Care Appointments, we prefer for appointments to be scheduled so appropriate time is spent with each patient to allow for the best care possible.
- Can I access my medical information online?
Yes! We have an online portal for our patients that allow them to review their results along with past diagnosis and medications. This portal can be access at https://www.nextmd.com/ud2/Login/Login.aspx. If you do not have your login information please contact one of our offices and we would be more than happy to provide you with this information.
- What if I already have a family doctor?
If you’re unable to get an appointment with your own family doctor, you can still visit our Urgent Care. You do not need permission from your family doctor to register. The visit remains completely confidential unless you wish to inform your family doctor that you were at the Urgent Care.
- What can I expect to pay if I am going through Insurance?
Each plan is different, but we will verify that your insurance is active and what copay is needed. During your visit any services rendered will first go to your insurance, the remainder of payment will be billed to the patient.
Physicals
- School and Sport Physicals
We offer school and sports physicals all year round. Just like any pediatrician’s office, we ensure that y our child’s exam is complete and thorough.
- Wellness/Annual Physicals
Wellness and Annual Physicals are provided to all of our Primary Care Patients. Our Physicians perform a thorough and complete annual exam that includes a comprehensive preventative care analysis.
Flu Vaccine Facts
- When is the flu season?
Here in our beautiful state of Florida, the flu season typically last from October through May, with most flu cases occurring in the months of January and February.
The Good News is that influenzae vaccines can be given at any time, even later in the season (December through March), and still help protect you from influenzae.
- Who should get vaccinated?
Most people should get the flu vaccine, but especially those of you who are older, or have multiple medical problems.
- What types of Vaccines are available at Access Point Healthcare Urgent and Primary Care?
Access Point Healthcare carries flu vaccines in addition to a variety of other vaccines (e.i. Hep B, TdaP, MMR, Shingles, any many others.)
- How much is the flu Vaccine?
As a service to our patients, Flu Vaccines are only $35 if paid cash at the time of services. Many insurances do cover the flu vaccine in full.
- I am not feeling well, can I still get my Flu Vaccine?
Though you can receive the Flu Vaccine if ill without a fever, we discourage it. Be aware that the vaccine does take a few weeks to give it full protective effects.
- I was vaccinated last year, why do I need to do it again this year?
The flu mutates each year, this means that the flu vaccines needs to change every year to fight against the newly mutated virus; therefore, a new vaccine is required every year.
About COVID-19
- Is Access Point Healthcare Urgent and Primary Care staying open?
We will remain open during normal business hours for regular Urgent Care and Workers Compensation patients. We have made the office safe for everyone that comes inside.
- Does Access Point Healthcare Urgent and Primary Care have COVID-19 Testing?
Yes! We will have in house COVID-19 testing. If you qualify for and require testing for COVID-19 we can arrange for you to drive up and be tested while staying in your car, we will also have you fill out forms online and will have a face-to-face conversation with our providers through our Telehealth Visits.
- What is Access Point Health Care Urgent and Primary Care doing to keep all patients safe?
We have made the office safe for everyone that comes inside. Our waiting room will be closed to anyone with any kind of infectious illness, all such patients will wait in their cars. When it is time for your visit, you will either receive a text or call, and one of our staff will be waiting in the lobby to get you and escort you directly into a patient room for treatment. We sanitize the room, doorknobs, and chairs after every patient. However, patients concerned for COVID will have their appointment through our Telehealth Process.
- Can I wait in my car until it is time for my appointment?
Absolutely, yes. Upon arrival, you can wait in your car until it’s time for your visit. You will either receive a text or call, and one of our staff will be waiting for you in the lobby and escort you directly into a patient room for treatment.
- Can I get a prescription without seeing a Doctor?
Yes, you can be evaluated and treated for common medical issues or refills that do not require an in-person visit. For established patients, they can Telehealth appointments through the patient portal, with one of our Clinicians.
- Can I talk to an Doctor Online?
Yes, you can schedule an online visit with one of our Clinicians at Access Point Healthcare Urgent and Primary Care and talk to them via your phone, tablet, or computer. They will provide care and prescribe for online appropriate medical conditions. To obtain access to Patient Portal please call our office at 850-250-0021.
- What are the COVID 19 symptoms in 2020?
Patient with COVID-19 can have a wide range of symptoms. These symptoms can range from mild symptoms to severe illness. Symptoms can appear anywhere from 2-14 days after exposure to the virus. Patient may have symptoms of:
i. Fever or Chills
ii. Cough
iii. Shortness of Breath or Difficulty
iv. Fatigue
v. Muscle or Body Aches
vi. Headache
vii. New loss of taste or smell
viii. Sore Throat
ix. Congestion or Runny Nose
x. Nausea or Vomiting
xi. Diarrhea
For more information please visit: Centers for Disease Control and Prevention
- What should you do if you think you have COVID-19?
If you feel unwell and have symptoms like fever, tiredness, and dry cough, stay home and contact Access Point Healthcare Urgent and Primary Care to talk to one of our Clinicians about your symptoms. If you qualify for and require testing for COVID-19 we can arrange for you to drive up to one of our offices and be tested while staying in your car.
- How to reduce your risk of contracting COVID-19?
Pay increased attention to personal hygiene: washing hands regularly with soap and water for 20 seconds or using an alcohol-based hand rub with an alcohol content 70%. When outdoors, avoid touching your face, and refrain from unnecessary travel and try to stay away from large groups and crowds. We also recommend following recommended guidelines of wearing a mask and staying 6ft apart when out in public.
- What is the incubation period of the Coronavirus Illness?
According to the CDC and WHO, most estimate the incubation period of COVID-19 to be anywhere from 1-14 days.
